Welcome to Softsira — your trusted destination for quality, style, and value.
These Terms of Service (“Terms”, “Agreement”) govern your access to and use of our website www.softsira.sofsira.com and all related services provided by Softsira Ecom Pvt Ltd.
By accessing or using our website, you agree to comply with these Terms. If you do not agree, please refrain from using our platform.
1. Acceptance of Terms
By visiting our website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy.
We may update these Terms periodically to reflect changes in law, business practices, or customer feedback. The updated version will always be available on this page.
2. Eligibility
You must be at least 18 years old to use our services.
By using our website, you confirm that you are legally capable of entering into binding contracts under applicable law.
If you are using our site on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
3. Account Registration
To make a purchase or access certain features, you may be required to create an account.
You agree to:
- Provide accurate and complete information during registration.
- Keep your account credentials confidential.
- Immediately notify us of any unauthorized use or security breach.
Softsira is not responsible for any loss or damage arising from misuse of your account credentials.
4. Products & Pricing
We strive to display all product details, descriptions, and prices as accurately as possible. However, occasional errors may occur.
- Prices are subject to change without prior notice.
- Discounts, promotions, and offers are time-bound and may vary.
- Product availability may differ by region or demand.
In the rare event of a pricing or availability error, Softsira reserves the right to cancel or adjust an order after notifying the customer.
5. Orders, Payments & Shipping
When you place an order:
- You agree to provide valid payment and shipping information.
- Orders are confirmed only after payment is successfully processed.
- We use secure payment gateways compliant with PCI DSS and RBI guidelines.
Shipping:
We partner with trusted logistics providers to deliver across India. Delivery timelines depend on your location and product availability.
We strive to ensure timely dispatch, but unforeseen delays (weather, transport, customs, etc.) may occur.
6. Returns, Refunds & Cancellations
Our policies are designed to keep your experience fair and stress-free.
- Returns and exchanges are accepted under our Return Policy within the specified period.
- Refunds will be processed through the original payment method after inspection.
- Orders can be cancelled before dispatch; post-shipment cancellations may incur a restocking or return fee.
For full details, please visit our Returns & Refund Policy page.
7. User Conduct
By using our site, you agree not to:
- Violate any applicable laws or third-party rights.
- Post false, misleading, or harmful information.
- Attempt to hack, disrupt, or exploit any system connected to Softsira.
- Engage in abusive, defamatory, or fraudulent activities.
We reserve the right to suspend or terminate accounts that violate these guidelines.
8. Intellectual Property Rights
All website content—including text, graphics, images, logos, product data, and code—is the exclusive property of Softsira Ecom Pvt Ltd. or its licensors.
You may not reproduce, distribute, modify, or reuse any content from our site without prior written consent.
9. Limitation of Liability
While we strive to provide a smooth experience, Softsira will not be liable for:
- Any indirect, incidental, or consequential damages arising from your use of our website or services.
- Product misuse or unauthorized alterations.
- Delays caused by external factors beyond our control.
Your sole remedy for dissatisfaction is to stop using our services.
10. Disclaimer
All products and services are provided “as is” and “as available.”
Softsira does not warrant that the website will be uninterrupted, error-free, or completely secure at all times.
However, we continuously improve our systems to ensure high-quality service and data safety.
11. Indemnification
You agree to indemnify and hold Softsira Ecom Pvt Ltd., its directors, employees, and partners harmless from any claims, damages, or liabilities arising from your misuse of our website or breach of these Terms.
12. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of India.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in [Noida], India.
13. Termination
We may suspend or terminate your access to the site if we believe you have violated these Terms, engaged in fraudulent activity, or misused our services.
Termination does not affect any existing payment or delivery obligations.
14. Contact Us
If you have any questions regarding these Terms of Service, please reach out to contact us:
📧 Email: support@softsira.com
🌐 Website: www.softsira.softsira.com
📍 Registered Office: Softsira Ecom Pvt Ltd., [Noida, India]
Shop Smart. Stay Secure. Choose Softsira.
At Softsira, our goal is to blend convenience with confidence — offering you the freedom to shop safely, stylishly, and responsibly in today’s fast-moving eCommerce world.